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How does Next Wave support you?

Participant Rights & How We Support You

At Next Wave NDIS, we believe you are the expert in your own life.
Our role is to walk alongside you — supporting your choices, your goals, and your independence.

 
Your Rights

When you work with us, you have the right to:

  • Be treated with dignity and respect

  • We will always treat you kindly, fairly, and without judgment.

  • Make your own choices

  • You are in control of your supports. We listen to what matters to you and support your decisions.

  • Feel safe and supported

  • We are committed to providing services that are safe, respectful, and responsive to your needs.

  • Have your privacy protected

  • Your personal information is kept confidential and handled in line with privacy laws.

  • Be included and understood

  • We communicate in ways that work for you and make sure you understand your options.

  • Access supports without discrimination

  • We welcome people of all backgrounds, cultures, identities, and abilities.

 
How We Support You

We support you by:

  • Listening to your goals and what’s important to you

  • Helping you understand and use your NDIS plan

  • Connecting you with services that suit your needs and preferences

  • Respecting your culture, identity, and values

  • Working at your pace — not ours

  • Being clear, honest, and reliable

  • ​

We are here to support — not direct — your journey.

 
Your Information & Privacy

We only collect information that helps us support you.
We will always:

  • Explain why we need your information

  • Ask for your consent where required

  • Store your information securely

You can request access to your information at any time.

 
Feedback, Complaints & Advocacy

Your voice matters — whether it’s positive or something you’d like changed.

You can:

  • Share feedback at any time

  • Make a complaint without fear of it affecting your supports

  • Ask for support from an advocate, family member, or trusted person

 

We will:

  • Listen carefully

  • Take your concerns seriously

  • Respond in a timely and respectful way

 

If you’re not satisfied or prefer to speak to someone independent, you can contact:

NDIS Quality and Safeguards Commission
📞 1800 035 544
🌐 www.ndiscommission.gov.au

 

 

Our Commitment to You

We are committed to:

  • Upholding your rights under the NDIS

  • Providing supports that are safe and person-centred

  • Continuously improving our services based on your feedback

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