Feedback

We believe in working together and welcome all feedback from the individuals, families and services we work with.

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Feedback may include:

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Compliments: These are things that you think we’re doing well or may be recognition of a staff person who has helped. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.

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Suggestions: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.

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Complaints: We want to know when you’re not happy about an experience you’ve had with Next Wave.  A complaint can be about a person, a service or something you have experienced.  We will respond to any complaints received within three working days.

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How you can provide feedback to Next Wave?

 

You can call our office at any time and speak directly with the Manager

Phone:1300 966 828

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You can lodge a compliment, suggestion or complaint by emailing: hello@nextwavendis.org

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You can complete the form below and provide information on your feedback

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You can also make a complaint to:

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NDIS Commissioner

Phone: 1800 035 544

More information and a complaints form is available on their website: www.ndiscommission.gov.au.

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Trilogy Care

Phone:1800 350 664

website: www.trilogycare.com.au

 

Aged Care Quality Commission

Phone: 1800 951 822

website: www.agedcarequality.gov.au

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Your feedback is vital to ensure we offer the highest quality service.

All feedback is held in the strictest of confidence.

Actions and information that arise from the feedback are shared only with the full consent of the person providing the information.