We believe in working together and welcome all feedback from the individuals, families and services we work with.
Feedback may include:
Compliments: These are things that you think we’re doing well or may be recognition of a staff person who has helped. By telling us what you like, we can aim to continue to do these things and provide feedback to staff.
Suggestions: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.
Complaints: We want to know when you’re not happy about an experience you’ve had with Next Wave. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received within three working days.
How you can provide feedback to Next Wave?
You can call our office at any time and speak directly with the Manager
Phone:1300 966 828
You can lodge a compliment, suggestion or complaint by emailing: firstname.lastname@example.org
You can complete the form below and provide information on your feedback
The Next Wave, Manager, Clover visits our clients and families periodically to discuss how our services are going and ask for your suggestions for improvement and level of notification. You can request for this to happen at any time.
Alternatively, you can lodge a complaint directly with the NDIS Commissioner.
Phone: 1800 035 544
More information and a complaints form is available on their website: www.ndiscommission.gov.au.
Your feedback is vital to ensure we offer the highest quality service.
All feedback is held in the strictest of confidence.
Actions and information that arises from the feedback are shared only with the full consent of the person providing the information.
WHAT OUR CLIENTS SAY
You have given me my voice back. Now I feel heard. - C
All of the work you do is a lifesaver. I don't have time to do all of the paperwork. You have given me more time to spend with my daughter. - T
Without your support, I would have given up on the NDIS altogether. - G